Africabet contact details — support channels and hours
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Open live chat for the quickest outcome: paste your reference number in the first message and ask for the current status of your withdrawal; typical processing is 24–72h, so have payment method info and timestamps ready.
For a traceable request, email with subject "Withdrawal – ref #XXXXX", attach screenshots of the bet results and transaction receipt; expect a reply within 48h, and use the phone line between 10:00–18:00 Mon–Fri only for genuine escalations.
Check the help centre before reaching out: step-by-step articles cover reading bet results, resolving verification issues and setting up two-factor login, plus guidance on what to include in any report.
When filing an escalation, include exact timestamps, the payment method (last four digits), clear screenshots of the results, and the reference number – that reduces back-and-forth and speeds up resolution.
When it’s slow – ways around
If a transaction lags, upload clear ID for kyc immediately via the app uploader to cut manual checks; label files JPG or PDF under 2MB. For a delayed withdrawal, check the bank reference and settlement window, then raise a ticket through the help centre with the transaction ID. If two-factor login blocks access, use backup codes or request an SMS reset from the help centre; avoid repeated attempts that trigger a lockout. Verify posted results before disputing and keep timestamps plus screenshots to speed any review.
| Issue | Quick fix | Expected time |
|---|---|---|
| KYC delay | Resubmit ID (JPG/PDF ≤2MB) | 24–48h |
| Withdrawal | Provide bank ref, raise ticket | 1–5 business days |
| Login | Use backup codes or SMS reset | minutes–24h |
Core features that help
Enable two-factor login immediately; complete kyc before any withdrawal to avoid holds.
- Use in-app live results notifications to react to settled markets quickly.
- Keep withdrawal limits visible in wallet; choose preferred payout method early to cut processing time.
- If verification stalls, upload clear ID scans via the help centre upload form with a timestamped selfie for faster matching.
- Save transaction IDs, screenshots after every payout request; note the estimated processing time shown on screen.
- Regenerate recovery codes if two-factor fails then test an alternate device.
- Clear browser cache when pages load slowly; switch to the mobile app for lighter requests during peaks.
- Export match results history as CSV for reconciliation; for account blocks open the FAQ ticket route inside the help centre with screenshots and transaction IDs.
Getting help when you need it
Begin every query by supplying your reference number, date of transaction, last four digits of the card used. For kyc problems, upload a clear color ID photo, a selfie holding the ID, any proof of address; compress files under 5MB, use JPG or PDF. If two-factor login fails, try backup codes, reinstall the authenticator app, request a reset through the help centre while noting the timestamp of the last successful access. For disputed results, capture screenshots with visible timestamps, list affected markets, include ticket IDs. Label every attachment with the reference number, keep messages concise, avoid sending duplicate requests. If no reply within 24h, resend once with subject line 'Escalation' plus the reference number; escalate further only after two attempts.
A few practical FAQs
Verify kyc documents before placing wagers; missing ID, mismatched name or expired proof will halt verification, hold withdrawal requests, delay match results. If a result doesn't appear within the expected window, capture a timestamped screenshot, note the fixture ID plus any transaction reference number shown; submit those files via the app's message form or email for faster review. Lost two-factor login? Try backup codes or the recovery link tied to your phone; if unsuccessful prepare a photo ID plus the original reference number for manual reactivation. Withdrawal failed? Recheck account number, withdrawal limits, pending kyc flags; bank processing times vary, so retain all receipts until funds land. Expect email replies within 24–72 hours; escalate with the previously issued reference number if no reply after 72 hours.